Business software and IT operations that your people stop noticing.
BlueCore Enterprise Solutions is a West Allis, Wisconsin company that implements and runs the business applications, service desks and day-to-day IT operations that mid-sized Midwest organizations rely on.
An operations manager who owns the whole picture.
Each client has an operations manager who runs the service desk, schedules changes, coordinates vendors and reports on how systems are performing.
Six ways we run your business systems
Enterprise Application Support
Administration, configuration and user support for the line-of-business systems your teams use every day, from finance to inventory.
Managed Service Desk
A friendly first point of contact for password resets, new hires, equipment and how-do-I questions, with tickets tracked to resolution.
Change & Release Management
A simple calendar and approval routine for software updates, patches and configuration changes, with a rollback plan on each.
Systems Implementation
Requirements, vendor coordination, data migration, testing and training for new business software, planned around your busy periods.
IT Operations Management
Daily oversight of servers, endpoints, backups and vendors, with a standing agenda and a clear owner for every system.
Service Reporting
Plain monthly summaries of ticket volume, response times, recurring issues and planned upgrades.
“Our staff stopped dreading system updates because every change came with notice, a test and a plan to undo it.” Representative client feedback — operations director at a Midwest manufacturer
“The service desk answers like they know our people, and the monthly report shows us what keeps coming back.”
“They handled the vendor calls and the data cleanup, and our team only had to join the training sessions.”