Selected work
Representative project work
A representative look at the operations and support work we do. Client details are kept confidential.
Change & Release Management
Software Release Preparation
Reviewing a planned application update against test results and the rollback plan before it is scheduled.
Change & Release Management
Change Advisory Session
A weekly working session where IT and department leads review upcoming changes and agree on timing.
IT Operations Management
Workstation Monitoring
Daily checks of system health and open issues from the operations desk before staff begin their day.
Managed Service Desk
Service Desk Coverage
A technician assisting employees with accounts and application questions through the service desk queue.